In the world of managed IT services, you will find a variety of providers that offer different levels of service. Some are more expensive than others and some have better reputations for customer satisfaction. You may be wondering what questions to ask a potential managed IT services provider before committing. Here is a list of five good questions to ask your prospective managed services Denver provider.
1. What kind of experience do you have with my industry?
Different industries have different needs when it comes to IT. For example, a healthcare organization will need a provider that is familiar with HIPAA compliance requirements, whereas a retail business may need someone familiar with point-of-sale systems. Make sure the provider you choose has experience with your specific industry.
2. What kind of experience do you have working with my company size?
Not all managed IT services providers are experienced with small business or large enterprise customers, so it is important to find one that understands the technology challenges facing both types of organizations. The provider may be able to recommend specific technologies for your organization based on their experience working with other companies of a similar size.
3. How do you handle security breaches?
A good managed IT services provider will have a disaster recovery plan in place to keep you up and running in the event of a security breach. They should be able to provide you with an estimation on how long it would take them to get your systems back up and running after a security incident, along with other information that backs their claims.
4. How do you handle data backups?
Managed IT services providers offer a variety of backup solutions, but they are not all created equal. Some backup solutions will provide more protection than others. To protect your company from costly downtime, the provider needs to have a solid plan in place when it comes to backing up your systems.
5. What can you offer my business that others cannot?
A good managed IT services provider will have better technology, more experience, and a better track record than their competitors. If they can honestly answer this question by providing specific examples of how they are different from the other providers you are considering, they are likely an excellent choice for your business’s needs.
6. Do you work on-site or remotely?
Depending on your business, you may need an IT provider that is available to work on-site or remotely. Some providers are only able to provide remote support while others are prepared to help at any time. Find out what type of service they provide before committing to work with them.
7. What kind of training do you offer?
To get the most out of your managed IT services, your employees must be properly trained on how to use them. Many providers offer training courses that are designed to help employers and employees make the most of their new technology investment.
You want to make sure you find the right managed IT services provider for your business. If you ask these seven questions to a prospective provider, they should be able to give you an answer that will help you decide whether they are the right choice for your organization.